Vacancy for Learning & Development Officer

Role Purpose:

The Learning & Development Officer is responsible for supporting the delivery of learning initiatives through instructor-led and digital training, on-the-job coaching, and effective knowledge transfer. The role ensures alignment of learning programs with business needs, contributes to talent development activities including competency frameworks and career pathing, evaluates training effectiveness, identifies capability gaps, and conducts induction programs for new joiners.

Duties and Responsibilities:

• Design and develop training programs aligned with organizational goals and business needs.
• Create and update training materials, manuals, and presentations to support learning initiatives.
• Collaborate with stakeholders to align training programs with business and operational needs.
• Facilitate training sessions and workshops using engaging and effective delivery methods.
• Provide on-the-job coaching to reinforce learning and support performance improvement.
• Coordinate training logistics, scheduling, and communication to ensure smooth execution of learning activities.
• Assist in identifying capability gaps through assessments, feedback, and performance data.
• Evaluate training effectiveness and recommend improvements to enhance impact.
• Support alignment of learning initiatives with organizational priorities and performance objectives.
• Manage and maintain digital learning content on the LMS, ensuring accessibility and engagement.
• Track training completion, generate reports, and monitor learning performance metrics.
• Analyze learning data and generate insights to support decision-making and continuous improvement.
• Contribute to competency frameworks, career pathing, and succession planning initiatives aligned with business needs.
• Support talent development activities, including identification and development of high-potential employees.
• Support in talent retention, performance improvement plans and individual development plans.
• Ensure all training programs comply with relevant regulations and organizational policies.
• Maintain accurate records of training activities, participant progress, and certifications.
• Support employee development initiatives by providing coaching, mentoring, and career development resources.
• Promote a culture of continuous learning and professional growth within the organization.

Qualifications/Requirements:

• 2-5 years of proven experience in L&D, Talent Management, or Talent Development roles.
• Bachelor’s degree in Business Administration, Human Resources, or a related field is required.
• Familiarity with AI tools and digital solutions to enhance learning content and delivery.
• Experience in developing training materials and learning content (instructor-led and digital).
• Certifications in TOT, Training Material Designing and Talent Development can be beneficial.
• Exposure to competency frameworks, career pathing, and talent development initiatives.
• Experience in using LMS platforms for training administration, tracking, and reporting.
• Proven experience in designing, delivering, and evaluating training programs.
• Strong organizational and time management skills to handle multiple priorities effectively.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
• Bilingual proficiency in English and Arabic (written and verbal).
• Very strong communication and interpersonal skills.
• Experience in a retail environment is preferred.

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